Contact Us
Questions, corrections, feedback — the team behind calphil.com is happy to hear from you. Whether you spotted something that needs updating in one of our reviews, want to flag a change at a platform we cover, or simply have a question about how sweepstakes casinos work, use the details below to get in touch.
Get in Touch
You can reach us directly by email at [email protected]. We read every message and aim to respond within 48 hours on business days. If your query is time-sensitive — for example, a factual error in a review — please mark your subject line accordingly and we'll prioritise it.
What to Write to Us About
- Review accuracy. If you believe a platform's terms, eligible states, welcome offer or redemption process has changed since we last reviewed it, let us know. We keep our pages current and take factual corrections seriously.
- Reader questions. Not sure how the dual-currency model works, or wondering about the no purchase necessary rule? We're happy to point you to the right place on the site — our About Us page explains how we research and rank the platforms we cover.
- Responsible play concerns. If you or someone you know is finding it difficult to manage time or spending on social casino platforms, please visit our Responsible Gambling page for resources and guidance.
- Editorial or partnership enquiries. If you represent a sweepstakes or social casino platform and have a factual query about your listing, email us at the address above. Commercial relationships do not affect our editorial rankings.
- General site feedback. Spotted a broken link, a layout issue or anything else that's getting in the way? We appreciate the heads-up.
How We Use Your Message
We use the information you share only to respond to your query and, where relevant, to improve the accuracy of our content. We do not sell or share reader contact details with third parties. For full details on how calphil.com handles data, please refer to our Terms and Conditions.
A Note on Individual Platform Support
calphil.com is an independent comparison and review site. We research, verify and rank sweepstakes casino platforms — we are not affiliated with their customer support teams. If you have an account issue, a redemption delay or a dispute with a specific platform, you will need to contact that platform's own support channel directly. We cannot access your account, intervene in redemptions or act on your behalf with any operator.
That said, if you have a broader concern about how a platform behaves — for example, if redemption processes appear inconsistent with what a site advertises — we want to know. Reader reports genuinely inform how we assess and update our coverage.
Response Times
| Type of enquiry | Expected response |
|---|---|
| Factual correction or review update | Within 48 hours |
| General reader question | Within 48 hours |
| Editorial or partnership enquiry | Within 3–5 business days |
| Responsible play referral | We'll point you to resources same day where possible |
Our Commitment to Accurate Information
Every review on calphil.com is researched by our editorial team — led by Lucas Hartwell — and checked against each platform's published terms before publication. Sweepstakes casino rules, eligible states and promotional offers change frequently, and we rely partly on reader feedback to stay current. If something looks out of date, telling us is the fastest way to get it fixed.
Our rankings are based on editorial assessment — factors like redemption speed, game range, offer transparency and how clearly platforms explain their terms. Commission arrangements with operators do not influence where a platform appears in our lists. You can read more about our methodology on the About Us page.